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Dear The MBTA,
Over the past two weeks, my evening commute on the T has taken up to 45 minutes longer than usual. During this time I have been routinely trapped in broken-down trains with the doors locked, either in stations or in darkened tunnels with no means of escape, with no information other than that a "disabled train" is stuck ahead of us and that we will be moving "momentarily". (This use, while I'm on the subject, is wrong - a grammar refresher for your drivers might be in order.) Having seen most of a train's occupants having to force their way out of a train and band together in refugee groups to organize taxis to Park Street, I wouldn't describe your treatment of paying passengers as anything short of appalling. The contempt that you are showing to them by assaulting them with the new tidal wave of advertising that you've dubbed "T Radio" - simultaneously going back on your agreement with the subway performers - is similarly despicable.
I would discontinue my use of your comically inept service, but this isn't an option for me because the Green and Red lines remain my only way of getting from one side of the city to the other (the buses being mostly immobile in Boston traffic even if they somehow manage to stick to the correct route). I can only respectfully request a refund of my subway pass for the month of October, as your trains are only occasionally capable of actual movement and therefore I can no longer consider them a mode of transport.
No regards
DavidN.
Did I let them off too lightly?
Over the past two weeks, my evening commute on the T has taken up to 45 minutes longer than usual. During this time I have been routinely trapped in broken-down trains with the doors locked, either in stations or in darkened tunnels with no means of escape, with no information other than that a "disabled train" is stuck ahead of us and that we will be moving "momentarily". (This use, while I'm on the subject, is wrong - a grammar refresher for your drivers might be in order.) Having seen most of a train's occupants having to force their way out of a train and band together in refugee groups to organize taxis to Park Street, I wouldn't describe your treatment of paying passengers as anything short of appalling. The contempt that you are showing to them by assaulting them with the new tidal wave of advertising that you've dubbed "T Radio" - simultaneously going back on your agreement with the subway performers - is similarly despicable.
I would discontinue my use of your comically inept service, but this isn't an option for me because the Green and Red lines remain my only way of getting from one side of the city to the other (the buses being mostly immobile in Boston traffic even if they somehow manage to stick to the correct route). I can only respectfully request a refund of my subway pass for the month of October, as your trains are only occasionally capable of actual movement and therefore I can no longer consider them a mode of transport.
No regards
DavidN.
Did I let them off too lightly?
