Dec. 5th, 2008

davidn: (skull)

Red Line - Orange Line - Green Line - Blue Line - Silver Line - HELPLINE! So considerate of the Samaritans to apparently provide an advert for those who have been driven to suicide with the MBTA's incompetence and have decided that being run over by a train would be preferable to taking one. (Not that they even go fast enough to do much damage - the past couple of days have been awfully slow in the mornings, and a couple of weeks ago there was another crash on the line I take to get into work leaving everyone else just sitting there for hours.)

This reminds me that a few months ago they handed out surveys to ask the commuters about their normal T journeys and how they could improve. I sent them a two-page letter back describing (in quite a lot of detail) how their biggest problems could all be avoided by making small efforts to improve the communication with their passengers.

I never received a reply.

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